Welcome to the first edition of Setpoint , the new in-house publication from Carrier Transicold. With this newsletter, we plan to communicate with our extensive customer base on a more frequent basis to show what is new and exciting within the business life of Carrier Transicold here in the UK.

For many years now, Carrier Transicold has been renowned for bringing innovative transport refrigeration solutions to the market – just look at the impact that Vector and Xarios has had on the market place. 2007 is set to be a year where we again raise the industry benchmark with new product offerings and innovative solutions that will bring material benefits to our customers and partners.

One of the strong themes throughout 2007 will be increased customer focus.

Customer focus can mean many things but I believe that focusing on our customer needs and expectations and delivering seamless customer support is important and we apply this philosophy to all our customers, right from the largest fleet operator to the one van user.

It is easy to talk about customer support and customer focus, but it is sometimes difficult to deliver. Here at Carrier we have a fully integrated national support system from initially taking support calls, through service delivery to call completion and customer update. The ability to measure and deliver to agreed standards is, we believe, beyond comparison with others.

At Carrier Transicold, we all look forward to working with our customers to form even greater beneficial partnerships in 2007.

Justin Grace, Managing Director, Carrier Transicold UK Ltd