Carrier Transicold Central Improves Customer Support with New Mobile Service Fleet

13 August 2010

August 13, 2010 – A fleet of 21 new mobile service vans have entered operation with Carrier Transicold Central, Carrier Transicold’s network service partner in the Midlands. The vehicles feature custom-built interiors designed to help technicians carry out maintenance at a customer’s site safely and efficiently, while respecting the environment.

Scott Dargan, operations director at Carrier Transicold stated, “All of our service partners have a commitment to operate a modern fleet of vehicles purpose-built for maintaining transport refrigeration units. This gives our customers the reassurance that when we’re operating on their site, we’re not only skilled to do the job, but we’ll arrive in a vehicle fully kitted out to work safely and efficiently.”

The 21 vans are part of a 31-strong fleet operated by Carrier Transicold Central from its service points in Tamworth and Northampton. The fleet is used by mobile engineers to service temperature controlled systems on approximately 2,000 vans, trucks and trailers covered by GoldenCold® maintenance contracts. The fleet is also used to handle general servicing work for non-contract customers and is on standby 24/7 – together with an ‘immediate response’ motorbike based in Tamworth – to attend emergency call-outs across the Midlands.

The vehicles comprise 17 long wheelbase Ford Transit panel vans, each fitted with bespoke Sortimo steel racking, safety flooring, internal lighting, wash basin, dedicated tool storage areas and separate tanks for collecting waste materials such as anti-freeze and oil. Each van also carries cylinders designed for the safe transport of refrigerant gas, with meters to accurately count every kilogram of refrigerant added or recovered. This enables Carrier Transicold to produce monthly refrigerant statements for fleet customers detailing all aspects of refrigerant use and recycling.

Joining the Transits are four Mercedes-Benz Vitos, also specified for mobile service work. These smaller vehicles are used primarily by workshop-based staff when operating locally and by field-based engineers on night-shifts.

The new vehicles are expected to remain in service with Carrier Transicold Central, part of Pullman Fleet Services, for between three and five years. They will each cover up to 30,000 miles a year and are fitted with roof-mounted flashing beacons, reversing beepers and high-visibility conspicuity graphics for maximum safety.

Carrier Transicold customers in the UK enjoy access to a comprehensive aftersales support network, which includes 11 service partners operating from 25 service points, with 175 mobile engineers. Vehicles travelling on the continent can also access over 450 authorised service outlets.